Customer Service Blog
How to Overcome Your Fears and Start a Business
Fri, 1 Jul 2016, in Business
There was a time when I had an idea but really didn’t know where to start. There was something that could be attributed to a spark…
Tags: business
Wow Your Customers with New User Portal Customization Options
Wed, 22 Jun 2016, in Helprace, Releases
No business out there is exactly alike. While some organizations may seem similar and offer comparable products their structure, company mission and customers they cater to may be very different. Many of our customers want…
How Helpful Are You? Find out with Satisfaction Ratings
Wed, 25 May 2016, in Helprace, Releases
The end of May fills us with great optimism, sunscreen, cool drinks and (hopefully) ant-free picnics. We like to use this enthusiasm to keep customers happy, too. But great customer support isn't only about quickly solved tickets…
Tags: customer satisfaction
Why Everything Should Be Negotiated
Thu, 19 May 2016, in Entrepreneurship, General, Leadership, Marketing
In a Western country, everything is relatively logical, orderly and works how it should. No one would ever dream of jaywalking in Berlin or Copenhagen…
Tags: customer service, entrepreneurship, leadership, negotiation
How We Turn Constraints into Advantages at Helprace
Thu, 12 May 2016, in Business
photo credit Dave CThere’s a well-regarded school of thought that constraints are made to keep us from dreaming “too big”. There’s an equally strong idea that constraints are a fact of life and looking at them the right way spurs creativity and ingenuity…
Tags: business
How to Avoid Building a Feature No One Wants
Thu, 5 May 2016, in Customer Feedback
Henry Ford once put it very eloquently, “If I asked what people wanted, they would say faster horses”. But there's a number of issues with that quote.
On the surface, it ignores modern market dynamics, the concept of customer feedback or the importance of early adopters during feature implementation…
Tags: customer feedback
It’s About Time: Customer Support in Real Time
Wed, 20 Apr 2016, in Helprace, Releases
photo credit Les PickstockCustomers are used to blazing fast support. And they expect it from you, too.
More often than not, the difference between a loyal customer and a lost customer is how they perceive your support. After each service experience, customers usually think…
Introducing Agent Collision Detection in Helprace
Tue, 19 Apr 2016, in Helprace, Releases
From now on, using Helprace as a team is easier than ever.
Say you're happily working away on a ticket or article, making numerous changes all the way until you hit Submit. Uh-oh! In that time, someone else managed to respond to your ticket or add their two cents to an article you were in the process of overhauling completely…
What George Orwell Can Teach Us About Customer Service
Tue, 22 Mar 2016, in Customers
Orwell is well known today for his two novels Animal Farm and 1984, the most important dystopian books of the 20th century. His themes of surveillance, misinformation, as well as his study of the intricacies of the English language has taken over the world by storm…
Tags: customers
Single Sign-On (SSO) for Your Helprace Help Desk
Thu, 4 Feb 2016, in Helprace, Releases
We've just rolled out a number of exciting new features to make customer support easier than ever!
At Helprace, we've always taken customer feedback to heart. Whether we receive customer ideas through email, chat or the idea section of our community, it's relatively easy for us to identify what's important and prioritize that update. By harnessing this excitement demonstrated by our customers, we're able to have conversations to come back to and learn…
Tags: release, single sign-on
