Customer Service Blog
How To Make Money Off a Passionate Customer
Tue, 15 Dec 2015, in Customers
Customer enthusiasm sure doesn’t come easy.
You have to earn it through trust, listening, empathy and by telling compelling stories.
When most people come across a product, they want to make sure it works and solves their particular problem set. So before that “aha! moment” comes the question, “how will this product help me?” or “are there any companies like mine that use this product?..”
Tags: customers
How to Align Your Self-Interest With the Customer
Tue, 24 Nov 2015, in Customers
Are you looking to punch more jazz into your sales pitches, galvanize your customers and entice your audience to take action?
Perhaps you’re looking to spruce up your customer service. You want to get into the minds of your customers and understand what makes them tick, but don’t know how…
Tags: customers
Why Companies Lie to Customers
Thu, 12 Nov 2015, in Customers
photo credit Kenny LouieBenjamin Franklin once said, “Honesty is the best policy”.
Even though this bit of wisdom is over 2500 years old, it’s something that apparently eluded the folks at Volkswagen…
Tags: customers
Is It Possible to Upsell and Make Customers Happy at the Same Time?
Fri, 6 Nov 2015, in Customer Support
photo credit David WilsonWhenever I think of upselling, I think of a salesman trying to pressure me into buying things I don’t need.
That’s because it doesn’t take much to conjure the image of a sleazy car salesman pushing add-ons such as rust protection, floor mats and other items worth hundreds if not thousands of dollars…
Tags: customer support
Why Customers Give the Silent Treatment
Thu, 29 Oct 2015, in Customers
Have you ever been so pleased after an interaction with a business establishment that you went out to tell the manager about what set the experience apart? Me neither.
Maybe you’ve been so upset at a rude cashier or an indifferent support agent that you took the time to reach someone higher up regarding this issue? I’ve done this before, but I can probably count the number of times on one hand…
Tags: customers
How Growth Hackers See Growth Differently
Thu, 22 Oct 2015, in Business
photo credit Adam ThomasGrowth hacking as a term has been passed around like a hot potato for quite some time now.
For those still not familiar with it, growth hackers are a brand of marketing professionals that are solely driven by finding new, unexplored and unconventional ways to target their customers. Although it does involve marketing techniques, it’s also a…
Tags: business
What Parenting Can Teach You About Customer Service
Tue, 13 Oct 2015, in Customers
photo credit Rachel KramerFor one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…
Tags: customers
Why 24/7 Support is the Best Way to Attract Customers
Wed, 7 Oct 2015, in Customer Service
photo credit Mike MozartWhen done right, your website can be an extra sales person or customer service representative working around the clock on your behalf.
Now, who wouldn’t like that?..
Tags: customer service
Understanding the Psychology of Reciprocity in Business
Tue, 29 Sep 2015, in Psychology
photo credit Eric KilbyFor someone who coined and promoted sociobiology, E. O. Wilson certainly understands how we developed complex evolutionary mechanics to guide our decision-making process.
To play the game the human way requires a complicated mix of closely calibrated altruism, cooperation, competition, domination, reciprocity, defection and deceit. – E.O.Wilson…
Tags: psychology
Facebook Doesn’t Need a Dislike Button, but Your Business Does
Fri, 25 Sep 2015, in Communities, Helprace
photo credit Ze'ev BarkanFacebook has been making rounds in the news due to its decision to unveil a “dislike” button.
In his Q-and-A, Zuckerberg was clear as to why the dislike feature was being put off for so long. He stressed that it’s something that would be bad for Facebook and society at large. He literally said that disliking content is “not something that is good for the world”. In other words, Facebook wants to make it clear we’re all better off if we avoid expressing negative sentiments…
Tags: dislike button, facebook, helprace community, helprace votes, helprace voting
