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01:04
1. What can I do with Helprace?
  • ×1. What can I do with Helprace? (01:04)
  • ×2. Ticket Conversation Basics (00:54)
  • ×3. New Ticket Conversations (00:36)
  • ×4. Managing KB and Community (00:57)
  • ×5. Organizing KB and Community (00:56)
  • ×6. Emails (00:45)
  • ×7. Users and Roles (01:07)
  • ×8. Branding (00:53)
  • ×9. Searching (00:29)
  • ×10. Ticket Filters (00:32)
  • ×11. Using Macros (00:28)
  • ×12. Creating Macros (00:42)
  • ×13. Feedback Widget (00:31)
  • ×14. Apps and Channels (00:38)
  • ×15. Case Rules (01:27)
  • ×16. Setting up Forwarding (01:05)
  • ×17. Personalized Emails and Custom Templates (00:53)
  • ×18. SLA (00:39)
  • ×19. Translation Portal (01:35)
  • ×20. Internal Portal (00:42)
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