Customer Service Blog
Keep Track of Community Activity & Moderation in Helprace
Fri, 27 Apr 2018, in Helprace, Releases
Communities are valuable for your teams and customers and fresh content keeps them alive. But that’s only the case when the content quality is high and other…
Tags: community, knowledge base, release
Postpone Requests With Ticket Reminder (Snooze Ticket)
Mon, 26 Feb 2018, in Helprace, Releases
Imagine you get a non-important PR request, and you’d rather put it on hold for a week – but it’s right there with your important emails, clogging up your list?…
Ticket Notification Counter: Now in Helprace
Thu, 22 Feb 2018, in Helprace, Releases
Ever wanted a quick snapshot of your mailbox? Enter the Ticket Counter. Its purpose is to quickly inform you of the number of tickets that need your attention. It takes…
Tags: release
15 Secrets of Leading Customer Service Departments
Tue, 20 Feb 2018, in Leadership
Customers want one, well, two things above else. They want to save time and money. And since our online experiences have improved in strides, we expect that making…
Tags: leadership
What will customers want from you next?
Fri, 9 Feb 2018, in Customer Experience, Customers
The way customers communicate with companies has shifted dramatically over the past 10 years. While unimaginable at that time – the digital environment has exploded…
Tags: customer experience
5 Customer Service Myths That Hurt Productivity
Tue, 30 Jan 2018, in Customer Service
Once our basic needs (and some nice-to-haves) are obtained, it’s easy to feel comfortable and content. There comes a point where many of us are not overly willing to…
Tags: customer service
20 Reasons Why Businesses Fail (According to Experts)
Mon, 15 Jan 2018, in Business
As a business, it’s not enough to live within your means. Entrepreneurs should also know how to manage their time, finances and human resources well. It doesn't happen…
Tags: business
How to Remove Barriers to Customer Feedback?
Thu, 4 Jan 2018, in Helprace, Releases
One of the main barriers to building a more customer-centric business is the effort it takes. The effort it takes to make sense of your website. The effort it takes to reach…
Top 15 Ways to Scale Your Support
Tue, 2 Jan 2018, in Customer Service
Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at the help desk. All this increases the amount of work…
Tags: customer service
Say Hi to Custom SMTP in Helprace
Fri, 22 Dec 2017, in Helprace, Releases
As of today, we’re giving you more control over how your emails get delivered to you in Helprace. Even though our servers and spam filters are top notch, there’s no…
Tags: release
